This client in Esterhazy, SK had some problems in 2014 after a big storm. The third-floor rental units of this building had some water damage then, but none since. They reached out to GRS to find a local roofing company that specializes in flat roofs. Our project management worked with them to begin scheduling a team to come out from Regina or Saskatoon. Request For Service: September 24, 2015 The client called in to GRS to see if any roofers could make their way out to the small town of Esterhazy, SK and inspect their roof to see what might've caused water damage in the rental units below a year prior (July 2014). There have been no reports of further water ingress since, but their insurance company required that the roof be attended to before they can proceed with the claim. With Esterhazy, SK being so far away from major centres of operation for GRS, scheduling was a little bit difficult, so the project manager sought as much up-front information as possible about the site and the state of the roof before dispatching crew to go on-site. Submitted Photos: September 25, 2015 The client sent in photos that show the state of the roof and what kind of system the GRS crew would be dealing with upon their arrival. In doing so, it ensures that everybody handling this project with GRS understands what would need to be done in order to correctly patch the roof without any excess travel time such a distance from Regina, where the repair team would be departing from. Correspondence: September 25, 2015 The project manager receiving these photos noted the poorly state of the roof system and asked how long ago it was installed. The client responded that it had been installed in 2008 by a Spray Foam company. In dealing with these types of failures, it's important to consider if the system is under warranty or not. Most of the systems and materials that GRS installs on flat roofs come with 20-40 years of expected lifetime and warranty coverage. The project manager relayed this information to the client, as the repairs could be covered by the company that performed the original installation, or the material manufacturer. The client then located the paperwork from the 2008 installation and found that their roof bears a 10-year warranty against leaks. It was at that point that the GRS project manager advised returning to the original roofing company and advising them of the problems with the structure. The client heeded the advice, and the service request was then closed. < End Report > CODE: 1000 Contact Us Call our 24 hour emergency roof repair at 1.780.424.7663. Mail to: 3428 99 Street NW Edmonton, Alberta T6E-5X5. We service all of Alberta including Edmonton, Stony Plain, Spruce Grove, Fort Saskatchewan, St Albert, Sherwood Park, Leduc, Nisku, Beaumont, Lac La Biche, Grande Prairie, High Level, Westlock, Slave Lake, Edson, Drayton Valley, Devon, Camrose, Wetaskiwin, Tofield, Lamont, Morinville, Vegreville, Millet, Calmar, Evansburg, Redwater, Onaway, Viking, Athabasca, High Prairie, Valleyview, Fairview, Peace River, Whitecourt, Mayerthorpe and many more rural areas and towns.