The report below follows repairs made to a shingle roof on our client's residence. They required a section of shingles replaced, addressing a leak coming in through the area. Quotation Delivered: April 11, 2011 We sent out one of our technicians to perform an investigation of the roof that would form the basis of a quote for services rendered. Included in the quote was our spring season availability, and we eventually booked them for service in late April. Roof Report: April 24, 2011 The technician arrived on site for 8:30am, and got to work removing the affected shingles and hunting down the leaking area. This carried through 11:30 when they departed for lunch and to pick up more materials. They returned to continue work at 12:30, repairing the leak and replacing the removed shingles until 3:00pm. The repairs involved opening up the vent area between trusses and reinstalling the plywood, membrane, and shingles. In addition to the above, four downspouts were installed (14' each). Service Followup: September 11, 2011 The client reached out to us, advising that they had come upon a leak into their garage in the midst of some rainfall. They had another roofing company come in to investigate, and had found that some of the shingles installed by the previous technician were not done to proper standard. In their email, they hoped we would honour our warranty and come do the necessary repairs. We sent out one of our own technicians, who were able to corroborate the other company's findings - some of the shingles were not fully overlapping to the accepted standard. Our technician brought two bundles of shingles to the site, and had to leave briefly to get a third. The 'old' shingles were removed and the ice and water membrane reapplied. Then, new shingles were affixed properly to finish repairs to the faulty area. Inquiry Received: January 3, 2014 The customer sent in a request for some assistance with persistent ice damming on their roof (different location than the shingle installation), and was enquiring about possible heating coil installation. < End Report > CODE: 18324 Contact Us Call our 24 hour emergency roof repair at 1.780.424.7663. Mail to: 3428 99 Street NW Edmonton, Alberta T6E-5X5. We service all of Alberta including Edmonton, Stony Plain, Spruce Grove, Fort Saskatchewan, St Albert, Sherwood Park, Leduc, Nisku, Beaumont, Lac La Biche, Grande Prairie, High Level, Westlock, Slave Lake, Edson, Drayton Valley, Devon, Camrose, Wetaskiwin, Tofield, Lamont, Morinville, Vegreville, Tofield, Millet, Calmar, Evansburg, Redwater, Onaway, Viking, Athabasca, High Prairie, Valleyview, Fairview, Peace River, Whitecourt, Mayerthorpe and many more rural areas and towns.